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Job Description Operations intern

The details

Post Commences 2nd July 2018




Applications close

9th September

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Duties and Responsibilities

The Global Operations Team provide support to the business units around the world; ensuring efficiency and consistency is at the heart of everything they do. We want participants and clients to have a successful, smooth customer journey with us and the ops team ensure that everyone who comes through Smaller Earth gets the best service possible.

  • Technically minded, the team liaise with key partners in order to educate staff on technical program developments, new processes and integration of CRM modules.
  • You’ll be processing participant applications with a high degree of
  • Accuracy
  • You will collect and manage logistical travel information
  • Identifying errors and spotting issues will be an important aspect of the role
  • You’ll check over and maintain existing program processes, suggesting
  • Refinements where necessary
  • Part of your work will focus on quality control and ensuring consistencies
  • General administration tasks will occur throughout the placement
  • You will be running reports and collecting statistical information from
  • Global country offices
You'll be part of an inspiring global company with over 150 colleagues all around the world.
Director of growth and development

Skills and attributes

Work with the best.
  • You’ll be computer literate with experience of using CRM systems and Excel
  • You will have travel experience and ideally have visited the USA
  • A conscientious attitude is key for this role; you’ll be working to deadlines with a high degree of accuracy in your work
  • You’ll be a reliable and dependable person, willing to go the extra mile
  • You’re a quick learner who is operationally minded
  • Having a great eye for detail is crucial, you won’t miss a beat
  • Your written communication skills will be on point

The process

Phase 1 - The chat

Once your application is in, and we feel you’d fit the role, we’ll call you for a quick chat on the phone to get to know you a little better.

Phase 2 - The culture screen

It sounds complicated, but it’s simple really - we want to make sure you fit in.

Come on down to the office, meet the team and get to know us. From cups of tea to ping pong - leave your suit at the door.

Phase 3 - The real skills

This is our way of looking at the one to one interview. We want to make sure you’ve got the skills for the job.

It’s going to be all about the nitty gritty questions and exploring the role with you in detail.

Phase 4 - It's you

After some reflection time, we’ve made our decision but it’s your decision too.

Welcome to the Team.

Think you'd be a good fit?

If you'd like to chat about this role, please either give the careers team a ring on 0151 708 6868 or email opportunities@smallerearth.com

"From a back bedroom in 1999, we’ve come pretty far."