Job Description Operations intern
Big Text
Text
Duties and Responsibilities
The Global Operations Team provide support to the business units around the world; ensuring efficiency and consistency is at the heart of everything they do. We want participants and clients to have a successful, smooth customer journey with us and the ops team ensure that everyone who comes through Smaller Earth gets the best service possible.
- Technically minded, the team liaise with key partners in order to educate staff on technical program developments, new processes and integration of CRM modules.
- You’ll be processing participant applications with a high degree of
- Accuracy
- You will collect and manage logistical travel information
- Identifying errors and spotting issues will be an important aspect of the role
- You’ll check over and maintain existing program processes, suggesting
- Refinements where necessary
- Part of your work will focus on quality control and ensuring consistencies
- General administration tasks will occur throughout the placement
- You will be running reports and collecting statistical information from
- Global country offices
Skills and attributes
Work with the best.
- You’ll be computer literate with experience of using CRM systems and Excel
- You will have travel experience and ideally have visited the USA
- A conscientious attitude is key for this role; you’ll be working to deadlines with a high degree of accuracy in your work
- You’ll be a reliable and dependable person, willing to go the extra mile
- You’re a quick learner who is operationally minded
- Having a great eye for detail is crucial, you won’t miss a beat
- Your written communication skills will be on point
The process
Phase 1 - The chat
Phase 2 - The culture screen
Phase 3 - The real skills
Phase 4 - It's you
Think you'd be a good fit?
If you'd like to chat about this role, please either give the careers team a ring on 0151 708 6868 or email opportunities@smallerearth.com
"From a back bedroom in 1999, we’ve come pretty far."