FAQ - Visas

Where do I find my SEVIS number?

Your SEVIS number will appear under in your visa section up to 2 days before your appointment. If this still hasn’t shown, and your appointment is within 48 hours, please contact our office immediately.

I cannot retrieve my DS-160, what do I do?

The DS-160 will expire after 30 days, if you cannot retrieve your application just start a new one. This will not affect your appointment if you have already booked it.

How to I book my embassy appointment?

Follow the guides on your application step-by-step and make sure to upload a screenshot of your confirmation email onto your profile once you are done. (The screenshot needs to include both your barcode and the date of your appointment.)

How do I reschedule my embassy appointment?

If you can’t make your appointment, or if there is a problem with your booking, please log into your embassy account and click the green continue button, you’ll then be able to click ‘reschedule appointment’. If you have rescheduled your appointment, please let us know asap.

How long will it take to get my passport back?

The US Embassy advises that it can take up to 10 working days to get your passport back. (However in some cases it can take longer, so give yourself plenty of time before you fly.)

How do I check where to pick my passport up from?

You will have selected the location when booking your appointment, if you need to check the location you chose, log into your embassy account and check the delivery details.

How can I track the status of my visa?

Simply follow the link https://ceac.state.gov/CEACStatTracker/Status.aspx Make sure to change your visa application type to a non immigrant visa, and have your DS-160 number to hand.

What do I need to take to my embassy appointment?

How do I get my DS-2019?

Your DS-2019 form will be provided by us. We will post it to you before your interview.

I have missed my appointment, will I need to pay for another one?

No, you can simply reschedule your appointment 24 hours after your original bookings start. You can use your existing credits on your account.

Is there an express option to get my visa quicker?

Unfortunately there is no way to speed up your visa. We suggest give yourself as much time as possible to get your visa back on time.

What can I take as proof of intent to return?

Any commitments you have that ties you to your home country. For example, are you returning to study in September? Will you have a job? Have you got a rental agreement? Car insurance bill? Anything that proves you have ties to your home country will work.

I can't upload a photo to my DS-160, what should I do?

There is an option to continue without a photo, once you have a failed attempt uploading your photo, the website will give you the option. You can use one of your US visa photos on the day.

When should I book my travel to the embassy?

Once your embassy appointment on your documents section has been verified, go ahead and book travel. Please don’t book your travel until this has been verified.

Applying with us is just the beginning of a long-lasting relationship. If you’d like to know more please reach out, we’re always here to help.