Customer Support Advisor

In this entry-level role, you’ll support and inspire participants as they navigate their application journey to work at summer camps in the USA. If you’re a strong communicator who thrives in fast-paced environments, this could be your ideal next step. You’ll need a keen eye for detail and the motivation to manage and process hundreds of applications efficiently, all while keeping participant experience at the heart of what you do.

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Key Responsibilities

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• Guide and support participants from deposit to departure using our CRM system.
  
• Communicate with applicants via phone, email, WhatsApp and live chat. This is a highly customer-facing role.
  
• Ensure interview reports meet high-quality standards.
  
• Follow internal processing guidelines to move applicants smoothly through each stage.
  
• Educate participants on key steps, including hiring fairs, placement opportunities, visas, insurance, and preparation sessions.
  
• Proactively follow up on missing documents, payments and deadlines.
  
• Collaborate with other departments to ensure the timely delivery of the program.
  
• Adapt messaging and support strategies throughout the season to reflect deadlines and program updates as needed.
  
• Track your weekly performance against KPIs and targets.
  
• Occasionally, provide support to other areas of the business as needed.

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What We're Looking For

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• You’ve participated in a summer camp or a similar cultural exchange experience.
• You have some experience in a sales or customer service role, whether through a job or voluntary work.
• Ideally, you’ve worked with a CRM system, but it’s not essential.

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Why Join Us?

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• 23 days annual leave + UK bank holidays
• +1 additional day off for each full year worked
• 5% employee / 3% employer pension contributions
• Hybrid work flexibility (up to 2 days at home per week)
• Modern office in Avenue HQ, Liverpool — scenic waterfront location with collaborative spaces

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Culture & Development

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• ‍Join a values-driven, global company with a mission to inspire people through cultural exchange
• Training and onboarding to support your success in the role
• Friendly and supportive team environment
• Occasional international travel opportunities for training, events, or collaboration

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We’re Committed to Inclusion

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We welcome applicants from all backgrounds and experiences. We believe diverse perspectives strengthen our team and help us deliver a better experience for everyone.