Customer Support Advisor

Are you passionate about summer camp and love helping others succeed? We're looking for a highly motivated, enthusiastic individual to join our Camp Leaders UK team as a Customer Support Advisor.

In this entry-level role, you’ll support and inspire participants as they navigate their application journey to work at summer camps in the USA. If you’re a strong communicator who thrives in fast-paced environments, this could be your ideal next step. You’ll need a keen eye for detail and the motivation to manage and process hundreds of applications efficiently, all while keeping participant experience at the heart of what you do.

Key Responsibilities

• Guide and support participants from deposit to departure using our CRM system.
  
  
• Communicate with applicants via phone, email, WhatsApp and live chat. This is a highly customer-facing role.
  
  
• Ensure interview reports meet high-quality standards.
  
  
• Follow internal processing guidelines to move applicants smoothly through each stage.
  
  
• Educate participants on key steps, including hiring fairs, placement opportunities, visas, insurance, and preparation sessions.
  
  
• Proactively follow up on missing documents, payments and deadlines.
  
  
• Collaborate with other departments to ensure the timely delivery of the program.
  
  
• Adapt messaging and support strategies throughout the season to reflect deadlines and program updates as needed.
  
  
• Track your weekly performance against KPIs and targets.
  
  
• Occasionally, provide support to other areas of the business as needed.

Apply Here