Camp Leaders Ireland - Team Member Based in Liverpool
The details
Location
Albert Dock, Liverpool
Start date
Immediate start available
Salary
£17,250
Contract Type
Fixed term contract, 5 - 6 months
We’re seeking an enthusiastic, bright and bubbly individual, with a deep understanding of Irish culture, why people from Ireland want to go to camp, and the knowledge of how to motivate you Irish applicants.
Ideally, you'll have worked in a customer service / sales role in Ireland.
You’ll need to have a breadth of experience in regards to the responsibilities required for the program and a strength towards sales would be favourable.
As a key team player, you’ll help contribute to the wider teams success and will go above and beyond to achieve the bigger picture.
Duties and Responsibilities
You’ll be working on a small team providing exceptional customer service to our participants in Ireland, which day to day means use of our bespoke database to manage applications and making direct contact via phone and e-mail.
Through your work, you’ll support the team around you to deliver a smooth, streamlined process and the exceptional customer service that our participants have come to expect from us.
Day to day, you will guide participants through their applications via methods such as phone calls, text messages, social media and email
You’ll assist your line manager to identify areas in which you excel; resulting in you becoming a specialist in particular elements of the program
Your interactions with participants will be enthusiastic, engaging and meaningful
Our participants head to camp from May/June through to August. We already have a number of great participants on the program, our success in doing so has meant that we now need another person to join the team.
Over the next few months the role will be both sales and customer service focused. We need to help more people come on to the program, develop their applications, help them secure roles at camps, train them pre-departure and secure visa’s.
You'll be part of an inspiring global company with over 150 colleagues all around the world.
What we're looking for
Your bright, bubbly and enthusiastic personality will be key to your success in this role
You’re a self-motivated person, who isn’t phased by a fast paced work environment
You will have worked at a summer camp and you’ll come with glowing references from your camp director
You live and breathe summer camp, you talk about it to everyone you know and your passion will be evident in the way you speak to applicants wanting to experience it for the first time
You see tasks through to the end; your enthusiasm doesn’t waiver
You have a desire for self-development and you’re flexible in your approach to work
You’re computer literate (preferably mac)
You’ll be persuasive in your approach to communication
The process
Phase 1 - The chat
Once your application is in, and we feel you’d fit the role, we’ll call you for a quick chat on the phone to get to know you a little better.
Phase 2 - The culture screen
It sounds complicated, but it’s simple really - we want to make sure you fit in.
Come on down to the office, meet the team and get to know us. From cups of tea to ping pong - leave your suit at the door.
Phase 3 - The real skills
This is our way of looking at the one to one interview. We want to make sure you’ve got the skills for the job.
It’s going to be all about the nitty gritty questions and exploring the role with you in detail.
Phase 4 - It's you
After some reflection time, we’ve made our decision but it’s your decision too.
Welcome to the team.
Think you'd be a good fit?
If you'd like to chat about this role, please either give the careers team a ring on 0151 708 6868 or email opportunities@smallerearth.com